1. Who this policy covers
This policy applies to information handled through the All Elite Cleaning website, estimate forms, customer communications and connected customer-service workflows. Private customer portal data is operated through HomeFront HQ on behalf of All Elite Cleaning.
2. Information we collect
Depending on how you interact with us, we may collect:
- Contact details such as name, mobile number and email address
- Property information such as service address, requested surfaces, access notes and photos you choose to provide
- Estimate, scheduling, service, payment, receipt and communication history
- Commercial-property details such as organization, role, building count and walkthrough requirements
- Technical information such as browser, device, referring page, campaign identifiers, pages viewed, clicks, form progress and approximate location derived from network information
3. How we use information
- Respond to requests and prepare property-specific estimates
- Schedule and perform services, send arrival updates and maintain work history
- Deliver estimates, invoices, payment links, receipts, photos and customer-portal access
- Provide customer support, prevent fraud or abuse and protect our systems
- Measure marketing performance and improve pages, forms, advertising and customer experience
- Comply with legal, tax, accounting, safety and recordkeeping obligations
4. Analytics, advertising and cookies
Our site may use Google Analytics, Google Ads, Meta Pixel and Microsoft Clarity. These services may set cookies or similar identifiers and receive page, device, campaign and interaction data. You can limit cookies through your browser, device settings and the privacy controls offered by those platforms. Blocking analytics does not prevent you from calling or texting us.
5. Text and email communications
When you submit a request or provide contact information, we may call, text or email about that request, an active estimate, scheduled work, payment, receipt, review request or relevant follow-up. Message and data rates may apply. Reply STOP to an automated text to opt out of future automated texts; reply HELP for help. Transactional messages needed to complete an active service may still be sent where permitted.
6. How information is shared
We share information only as reasonably necessary with service providers that help us operate communications, scheduling, customer records, storage, analytics, advertising, email and payments. Payment-card details are entered into the payment provider’s secure checkout; this website does not directly store full card numbers. We may also disclose information when required by law, to protect people or property, or as part of a legitimate business transfer.
7. Retention
We keep customer and property history for as long as reasonably needed for service, support, accounting, warranty, legal and operational purposes. Analytics and advertising platforms apply their own retention settings. We may retain limited records after a deletion request when required for taxes, fraud prevention, legal claims or completed transactions.
8. Security
We use reasonable administrative and technical safeguards and keep private customer records behind individualized portal links. No online system can guarantee absolute security. Please do not send card numbers, government identification or other highly sensitive information through an ordinary estimate form or text message.
9. Your choices and requests
You may ask to review, correct or delete customer information, subject to identity verification and lawful retention requirements. You may also ask us to stop nonessential marketing communication.
10. Children
Our services and website are intended for adults arranging property services. We do not knowingly seek personal information from children under 13.
11. External links and policy changes
External services have their own policies. We may update this policy as our website, vendors or legal obligations change. The effective date above identifies the current version.
12. Contact us
For a privacy request, email support@aelitecleaning.com or call 386-281-1218. We may need to verify that the request concerns your information.